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Tami — Wed, 22 Feb 2012 20:24:17 +0000

To: i-Guide™, Passport Guide® – General/Technical/Marketing Managers

From: Rovi Customer Care

Date: February 24, 2012

Subject: Source ID Updates

ROVI CONFIDENTIAL

Please route the following information to the appropriate personnel within your system:

Periodically data feeds are restructured to provide more specific and accurate data to your local system(s). In an effort to continue to keep Rovi Guide customers informed of broad changes, the following source is splitting from one feed into two feeds as of March 1, 2012. To further ensure you are up-to-date on the latest Source activities, please subscribe to our email alert system.

If you are modifying/adding/deleting sources to your channel lineup(s) please refer to the sections below for the corresponding Source IDs (for i-Guide sites) or Passport Guide Provider ID (PIDs, for Passport Guide sites) and appropriate actions required for each Rovi product.

iGuide ID	Passport ID	Current source name	Current long name	Current country coverage	NEW country coverage
50942	32996	TBSLA	TBS Latin America	Mexico, Colombia, Venezuela, Chile, Argentina, Uruguay and Paraguay and the Caribbean	Mexico, Colombia, Venezuela, Chile and the Caribbean
	34494	TBSLA-EN	TBS Latin America (English)	Mexico, Colombia, Venezuela, Chile, Argentina, Uruguay and Paraguay and the Caribbean	Mexico, Colombia, Venezuela, Chile and the Caribbean

Actions Required

i-Guide Sites

If you need to make changes to your channel lineups:
For iGuide Customers, register for the new Online Channel Lineup Management Tool from Rovi’s Resources website and follow the instructions provided.

For Passport Customers, please download the Channel Lineup Change Form from Rovi’s Resources website and follow the instructions provided.

If you need a source id created for customers in Argentina, Uruguay and Paraguay, please submit a source id creation form to:

Passport Guide Motorola customers – motosupport@rovicorp.com
Passport Guide Cisco customers – ciscosupport@rovicorp.com
i-Guide customers – ipgcustomersupport@rovicorp.com

In addition to the Rovi data feed, the channel must also be modified/added/deleted in your lineup via your access controller. Motorola DAC sites must modify/add/delete the new source in their local DAC channel map(s); NAS-RAC, HITS and QT+ sites should contact your national controller to modify/add/delete the source in your lineup – provide them with information on your i-Guide SID(s) as appropriate.

Passport Guide Motorola Sites using Rovi Data: You may need to add/change/remove the channel(s) as appropriate from the IPG Server and all maps using the Passport Guide Provider ID (PID) listed in the chart above.

In addition to the Rovi server changes, the channel must also be added/changed/deleted from your access controller. Motorola sites must add/change/delete the source from their local DAC channel maps (as appropriate). If your site is a nationally controlled site via NAS-RAC or HITS, please contact them and follow their process to add/change/remove the channels and provide them with the appropriate PID(s) from the chart.

Passport Guide Motorola Sites using another data provider: You will need to contact your data provider for the appropriate PID information.

Contact Rovi Support in Latin America, contact us at 918-488-4478. For non-emergency questions, you can also reach us by email at the addresses below:

Passport Guide Motorola customers – motosupport@rovicorp.com
Passport Guide Cisco customers – ciscosupport@rovicorp.com
i-Guide customers – ipgcustomersupport@rovicorp.com

To better serve you, if you are responding to or continuing a communication with our Customer Care staff via email, always include the reference number in the subject line of your email. This will ensure that all communications regarding your case will be fully documented as part of the same case, and can be monitored and worked more efficiently.

This document contains confidential information of Rovi Corporation and may not be shared with any party other than the recipient. The information in this document is provided for informational use only and is subject to change without notice. Rovi assumes no responsibility or liability for any errors or inaccuracies that may appear in this document or for any omissions. No part of this publication may be reproduced, stored in a retrieval system, transmitted, adapted, or translated in any form or by any means without prior written authorization of Rovi.

Rovi Corporation | 7140 S. Lewis Avenue | Tulsa, OK 74136
Phone for U.S./Canada: (800) 725-1233 | Latin America: (918) 488-4478
http://resources.rovicorp.com/

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You can manage your email preferences by updating your subscription profile on the Rovi website: Update Profile

Tami — Tue, 21 Feb 2012 15:46:15 +0000

To: i-Guide, Passport Guide & StarSight Customers – General/Technical/Marketing Managers

From: Rovi Customer Support

Date: February 24, 2012

Subject: March 11, 2012 – Time Change Notice (Possible Action Required)

Please route to the appropriate personnel within your system:

Daylight Saving Time (DST) will end for most of the United States on March 11, 2012. Whether or not your location participated in DST, or will be ending DST on a different date, the following reminders will help ensure minimal impact to your digital cable customers.

Action Required for Nationally-Controlled Systems

A communication was released from HITS on February 13, 2012 informing systems that the time change will be affective for all nationally-controlled sites participating in DST, as well as details on spot-checking to verify that the changes have been correctly installed. If you have not received this communication, please contact HITS Customer Support at 1-800-426-7790.

Action Required for Locally-Controlled Systems

You should confirm that your controller (DAC for Motorola platforms, DNCS for Cisco platforms) and set-tops in your population are set to exit DST at the expected time.

Possible Customer Impact

In the event the DST change has not been implemented, Program Listings and PPV Ordering Windows will not remain in sync with video. Because programming vendors vary in the times for which they schedule this changeover, there could be a brief period where the programming and listings do not match.

This changeover may impact any modifications you are making to your data feed(s) or channel lineups, so please refrain from making changes of this type within 10 days of exiting DST.

For Passport Customers, please download the Channel Lineup Change Form from Rovi’s Resources website and follow the instructions provided. If you have any further questions, please contact Rovi Support during regular business hours at 800-725-1233 for affiliates in the United States and Canada or 918-488-4478 for affiliates in Latin America. You can also reach us by email at the addresses below:

Passport Motorola customers – motosupport@rovicorp.com
Passport Cisco customers – ciscosupport@rovicorp.com
i-Guide & StarSight customers – ipgcustomersupport@rovicorp.com

To better serve you, if you are responding to or continuing a communication with our Customer Support staff via email, always include the reference number in the subject line of your email. This will ensure that all communications regarding your case will be fully documented as part of the same case, and can be monitored and worked more efficiently.

Favor enviar al personal apropiado dentro su sistema:

Horario de verano (DST) terminará en la mayoría de los Estados Unidos el 11 de marzo de 2012. Si su localidad está participando en DST o salir de cambio de Horario de Verano en una fecha diferente, los recordatorios siguientes le ayudarán a asegurar un impacto mínimo para el cable digital de sus clientes.

Sistemas de Control Nacional

Una comunicación fue enviada por HITS el 13 de febrero informándole a los sistemas que el cambio de hora será efectivo para todos los sitios de NAS que participan en DST, así como los detalles para comprobar y verificar que los cambios han sido correctamente instalados. Si usted no recibió esta comunicación, por favor comunicarse al Servicio al Cliente de HITS al 1-800-426-7790.

Sistemas de Control Local

Usted debe confirmar que su controlador (DAC para plataformas Motorola, DNCS para plataformas Cisco) y decodificadores en su región están programados para salir de DST a la hora en que usted espera.

Impacto Posible al Cliente

En el caso de que el cambio de verano no se ha aplicado, listados de programación de i-Guide o Passport y ventanas para ordenar PPV no estaran en sincronización con el video. Debido a que proveedores de programación varían en la hora en que programan este cambio, podría ver un breve periodo en que la programación y los listados no coinciden.

Este cambio puede también potencialmente afectar cualquier modificación que usted este haciendo a sus alimentaciones de datos o a las alineaciones, por favor de abstenerse de realizar cambios de este tipo dentro de 10 días del cambio de verano.

Si necesita realizar cambios de alienación, favor bajar la forma "Channel Lineup Change" de la pagina web de los recursos de Rovi y siga las instrucciones proporcionadas. Si usted tiene alguna pregunta, favor de comunicarse con Atención al Cliente de Rovi al 918-488-4478. A parte del soporte por teléfono, puede enviar sus preguntas a nosotros:

Passport Motorola customers – motosupport@rovicorp.com
Passport Cisco customers – ciscosupport@rovicorp.com
i-Guide & StarSight customers – ipgcustomersupport@rovicorp.com

Para servirle mejor, si está respondiendo o continuando una comunicación con nuestro personal de Atención al cliente vía correo electrónico, por favor siempre incluya el numero de referencia del caso en la línea de asunto/titulo (y/o en el contenido) del correo electrónico. Esto garantizará que todas las comunicaciones relativas a su caso serán totalmente documentadas como parte del mismo caso y se puede controlar y trabajar de manera más eficiente.

Este documento contiene información confidencial de Rovi Corporación y no debe ser compartido con otras entidades aparte del destinatario. La información en este documento se proporciona para el uso informativo solamente y es sujeto a cambios sin aviso. Rovi no asume ninguna responsabilidad o responsabilidad por ningunos errores o inexactitudes que puedan aparecer en este documento o para cualquier omisión. Ninguna parte de esta publicación puede ser reproducida, almacenada en un sistema de recuperación, transmitida, adaptado, traducido en cualquier forma o por cualquier medio sin la autorización previa por escrito de Rovi.

Rovi Corporation | 7140 S. Lewis Avenue | Tulsa, OK 74136
Phone for U.S./Canada: (800) 725-1233 | Latin America: (918) 488-4478
http://resources.rovicorp.com/

This email was sent by: %%Member_Busname%%
%%Member_Addr%%, %%Member_City%%, %%Member_State%%, %%Member_PostalCode%%, %%Member_Country%%

You can manage your email preferences by updating your subscription profile on the Rovi website: Update Profile

Let Gratitude Be Your Mirror

Tami — Thu, 16 Feb 2012 03:14:36 +0000

Let Gratitude Be Your Mirror

Have you ever heard that the people and situations in our lives mirror back what we project out? You can probably remember plenty of times when this seemed to be so.

For example, perhaps you awoke one morning in a grumpy mood – and then proceeded to encounter one grumpy person after another during the rest of the day. Or you felt overwhelmed with problems – and seemed to attract dozens more problems, both minor and major.

This type of "instant attraction" can be unsettling to say the least! However, just as it can work in a negative fashion, you can also learn how to turn this mirror effect to your advantage through the practice of gratitude.

Try this little experiment for starters:

When you wake up in the morning, spend a few minutes reciting an affirmation like this: "I am so grateful for the kind and generous people in my life! Everyone is so supportive and nurturing and I feel blessed to be surrounded by so many great people."

Really allow yourself to get into the feelings of gratitude for the great people in your life. Stay with these feelings for several minutes, letting them soak into your mind and heart.

Then, as you go about your daily routine, imagine flowing a strong feeling of love and gratitude toward everyone you encounter. You can do this with both people you know and strangers. Find something appreciative to say to the people you know. You might compliment your co-worker on her problem-solving skills, or tell your friend you enjoy his sense of humor. Make it a genuine compliment without expecting anything in return.

As you focus on this little experiment, you may be surprised to notice that other people act more kindly toward you also. You might receive spontaneous compliments, offers of assistance when you need it most, or any number of other pleasant surprises.

Here’s another experiment:

Do your best to find something positive about every situation and experience you have during the course of a day. This might be challenging if you are used to looking at the negative side of most situations, but keep working at it until you can think of at least one blessing in every situation.

Don’t try to fake it! If your car blows a tire on the freeway, you can’t mutter through gritted teeth, "I’m really grateful for this" over and over and expect good things to come from it. You’re really NOT grateful at that moment (few of us would be).

Instead, find an aspect of the situation that you really CAN be grateful about. For example, you might decide to feel grateful that your blown tire didn’t cause a serious accident. You might feel grateful that you happened to be in the slow travel lane instead of the fast lane when the tire failed.

Whatever angle you choose to focus on, be sure your feelings of gratitude are genuine – and watch how that quality is reflected back into your life in a myriad of ways.

Shifting into a New Reality with the Law of Attraction

Tami — Mon, 13 Feb 2012 02:38:13 +0000

Shifting into a New Reality with

the Law of Attraction

When it comes to the Law of Attraction, who you are "being" moment to moment is far more important than anything you do occasionally.

If you engage in activities like creating vision boards, writing intentions, scripting, visualization, affirmations, or other related techniques, you’re moving in the right direction. These activities can all help you to stay focused on what you want and put out some great energy toward the manifestation of what you desire.

HOWEVER – after you’re done with those activities, what do you do? Do you immediately revert back to "being" the person you were before? Do you go right back to worrying about money, fighting with your co-workers, being cynical about the circumstances of your life?

If so, you are neglecting the MOST important part of conscious creation, which is SHIFTING into a new reality!

Shifting into a new reality is not just about saying the right words or using the right "magic tricks," – it’s ALL about becoming the person who would live in the reality you are trying to bring forth.

A person who lives in lack and struggle attracts more lack and struggle.

A person who lives in abundance and ease attracts more abundance and ease.

That’s obvious if you know even a little bit about the way the Law of Attraction works. But HOW do you transcend your current reality to focus on a better one?

1) Avoid investing any more emotion and energy into your current problems than you absolutely have to. You can’t ignore serious problems of course, but you can work through them and do what you can to make them more bearable – BUT without getting all tangled up emotionally. Do what you can and let the rest go, even if that means you have to step back and put the issues out of your mind for small chunks of time.

2) DO invest energy and emotion into the reality you want to attract. Don’t just think about your desires, think about them with passion and excitement and TONS of positive emotion. Think of every strong emotion you flow toward your desired outcome as an actual investment into the creation of it. Set aside a few minutes every day to generate strong, positive emotions while thinking of something you want.

3) Finally, live from your new reality as often as you can. That means shift into the mind-set and emotions of a person who already has what you want to have. Be the person who is financially independent. Be the person who has a loving, committed relationship. Be the person who has a passionate, fulfilling career. Even if you do this for just a few minutes each day, you’re gradually moving yourself closer to the realization of your dreams.

This gives a whole new meaning to the popular phrase, "Be the change you want to see," doesn’t it?

So, who will you BE today?

Wording Intentions: Asking for What You REALLY Want

Tami — Mon, 06 Feb 2012 08:05:49 +0000

Wording Intentions: Asking for What You REALLY Want

Have you ever asked the universe for something and gotten a result that wasn’t what you intended? When wording our intentions and speaking our desires, it pays to be very specific! Consider these examples:

Shannon wants to be debt-free, so she states an intention: "I want to pay off all my debt." Suddenly she starts receiving demands for payment in full on loans she’s been paying in installments, or she receives notices about old debts she’s forgotten about.

Kim wants to meet the man of her dreams, so she states an intention: "I want to meet a man who is loyal, dedicated, loving, and handsome." She meets him all right, but then finds out he’s already married to someone else. Or she meets a single man with those qualities, but he’s "loyal and dedicated" to his job and has little time for a social life.

Wanda wants to lose weight, so she states an intention: "I want to lose weight fast!" Within a few days, she comes down with a stomach flu that causes her to lose 10 pounds in a week.

Steve wants a new car, so he states that intention. Next thing you know, his current car breaks down and the repair shop says it can’t be fixed, or if it can, the cost would be equal to that of a new car. He has no choice but to buy a new car!

These types of situations have happened to me more times than I care to count, and I see them happening to others frequently too. However, if we learn to define our desires and state our intentions in very specific terms, our chances of receiving exactly what we want increases dramatically.

Be clear about what you don’t want: First, it helps to know fully what you DON’T want. That sounds simple enough, but often we don’t take the time to get clear about it, so we end up attracting stuff by default. One good way to know what you don’t want is to take a look at the circumstances of your life right now. Which situations cause you stress, grief, pain, or frustration? Make a list of the things you don’t want, so you can get clear about what you DO want.

What DO you want, anyway? Once we understand what we don’t want, we need to give some in-depth thought to what we do want. Most often, our "do wants" are the exact opposite of our "don’t wants." If you don’t want financial lack, you do want financial abundance. If you don’t want tension in your relationships, you do want harmonious interactions with others. Everything that is on your "don’t want" list, write the opposite outcome in a list of "do wants."

Defining the end result: More importantly than making a list of "wants" is understanding the true desire behind these things. We may say we want "a lot of money," but why? Money by itself does nothing for us. If we look a little deeper, we find that we want a lot of money so we can enjoy financial freedom, travel, and luxury in our lives. Rather than focusing only on the acquisition of money, we should instead focus on inviting the DESIRED OUTCOMES into our lives. Yes, and an abundance of money too. We don’t have to remove money as a desire, but seeing it as the end-all, be-all of our desires is incredibly limiting.

Be specific: Here’s where you get to exercise your creativity! In order to be specific in wording our intentions, we first need to know what we don’t want, and what we do want, and the desired outcome we are trying to create. The first three steps listed above took us through that, but how do we word our intentions so they will attract what we really want?

Consider the difference between these two intentions:

1) I want a lot of money so I don’t have to work at a job I hate.

2) I want to do work that fills me with passion and joy and attracts massive amounts of money into my life, giving me the freedom to work when I want to, and not have to when I don’t want to.

See the difference? It’s all in the details. With every intention, we need to specify a "how" and a "why." Occasionally we can add in a "when," but remember that the universe has its own perfect timing that may or may not align with our ideas of when things should happen.

Acknowledge the blessings in disguise: Sometimes, no matter how specific we are with our words, our desires will manifest in a way we didn’t particularly want or expect. There are probably varied reasons for this, but the reasons don’t even matter. The important thing is to see these experiences as opportunities. Rather than sinking into frustration and despair when our intentions aren’t being fulfilled the way we expected, we can honor the process for what it is and affirm that it will all work out in the best way possible.

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iGuide ID

Current source name

Current long name

Current country coverage

NEW country coverage

50942

TBSLA

TBS Latin America

Mexico, Colombia, Venezuela, Chile, Argentina, Uruguay and Paraguay and the Caribbean

Mexico, Colombia, Venezuela, Chile and the Caribbean

TBSLA-EN